2400 Repair Tickets in 8 Months

What It Means When You Finally See What’s Broken

By Dave Fairburn, Co-Founder of CrewHero and North Point Outdoors

2400 tickets.

That’s how many repair requests our team created in just 8 months using CrewHero.

Two. Thousand. Four. Hundred.

That’s 2400 moments when something was broken, unsafe, unreliable, underperforming, or on the verge of letting us down.

2400 moments our frontline said:

• “This isn’t working right.”

• “This needs attention.”

• “This could cause a problem.”

Before CrewHero?

We might’ve caught 400 of those.

Maybe.

Let’s Do the Math

A single ream of printer paper has 500 pages.

Now imagine five reams of 8.5x11” maintenance slips sitting on your desk.

Think about how heavy that is. How much ink it takes.

How many forms you need to sort, read, assign, follow up on.

Would that have ever happened on clipboards?

Hell no.

That’s the truth.

The Hidden 2000

So what happened to the other 2000 problems?

They stayed hidden.

• In the locked toolboxes

• In the forgotten wheel bearing

• Behind the brake pads

• On the oil filter someone forgot to date

• Underneath that leaky hydraulic hose

• In the trailer with a bad plug

• In the truck that drifts too hard right

• In the trimmer with no guard

• In the skidsteer missing a fire extinguisher

• In the rusted floorboard someone put cardboard over

Invisible.

But still there.

And you know what?

Some of them probably cost us jobs, downtime, reputation, and morale.

Some could’ve hurt someone.

The Real Problem: Silence

It’s not that your team doesn’t care.

They do.

But when the process sucks —

When the clipboard disappears,

When the whiteboard gets wiped,

When the form never makes it back to the shop…

They stop trying.

And then one day something major happens, and we go:

“Why didn’t anyone tell me?”

They did.

Or at least, they tried.

We just didn’t have a system that made it easy — and visible.

Knowing Sucks — But Not Knowing is Worse

When you finally turn on the lights and see everything that’s broken?

Yeah, it’s overwhelming.

It’s a lot.

Your gut reaction might be:

“We’re falling apart!”

But here’s the truth:

You already were.

You just didn’t know it yet.

CrewHero Gave Us the Truth

CrewHero made it easy for our guys to submit repairs.

No passwords.

No clunky apps.

Just tap, write it up, hit send.

Now we see what’s happening.

We know where the weak links are.

We can prioritize, assign, track, comment, and fix.

Our mechanics don’t have to guess anymore.

Our production leaders don’t have to guess either.

2400 Isn’t a Problem — It’s a Sign of Health

A weak system hides your problems.

A strong one exposes them.

CrewHero pulled the curtain back.

Now we can actually manage the chaos — instead of feeling like it’s managing us.

Final Thought

You don’t need to be perfect.

You just need to be honest.

Would I rather only have 100 repair tickets? Sure.

But I’d rather know about 2400 things than be blindsided by one that really matters.

If you’re serious about operations — hire a mechanic.

Give them a login.

Let them help you win.

You can’t fix what you don’t see.

CrewHero makes it easy to finally see it.

Let’s go fix it — together.

— Dave