Frontline Series - “I’m With the New Guy? Cool — What’s His Number?”

From the Frontline Series — A Small Win That Changed the Morning

This morning, I got paired with someone new.

Don’t get me wrong, I like meeting new guys.

But it always comes with that awkward moment:

“You’re with… uh, Jordan? Jason? Wait, Josh?”

I got the name. Cool.

But then I’m standing there like:

“What truck is he in?”

It’s a small thing, but it slows everything down.

I’ve got a compactor to load, a trailer to hook up, and a job two towns away.

CrewHero to the Rescue

I open up CrewHero.

Pull up today’s assignments.

Click on his name.

Boom:

• Profile picture

• Phone number

• Role

• Notes

He looks young but solid.

I shoot him a quick text:

“Hey Jordan, it’s Mike. You’re with me today. Meet me at the shop in 10 and we’ll load the compactor.”

He replies with a thumbs-up emoji and “On my way.”

That’s it.

No confusion.

No wasted time.

No guessing who’s who.

Final Thought

This isn’t about tech for tech’s sake.

It’s about making the basics easier, so the day starts smoothly and stays that way.

CrewHero helps me:

• Connect with my crew

• Coordinate the morning

• Keep things moving

• Build trust, fast

New guy or not, we’re on the same page before the truck’s even started.

That’s what showing up ready looks like.

— One of the guys who just wants to get out the door and do the work, not play guessing games at 6:45 AM