CrewHero Inc. ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website or use our software services (collectively, the "Services"). By using the Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information in connection with the services we provide, including:

Personal Information: When you sign up for an account, use our services, or communicate with us, we may collect personal details such as your name, email address, phone number, company name, and billing information.
Usage Data: We collect information about how you interact with our Services, such as your IP address, browser type, device type, pages visited, and other usage details.
Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to monitor the use of our website and enhance your experience. You can modify your browser settings to decline cookies, but this may impact your ability to use certain features of our Services.

2. How We Use Your Information

We may use the information we collect for the following purposes:

To provide, maintain, and improve our Services.
To process payments and manage your account.
To respond to your inquiries and provide customer support.
To send you updates, newsletters, or promotional materials related to our services, with your consent.
To monitor and analyze usage trends, ensuring we maintain a secure and effective platform.
To comply with legal obligations and enforce our Terms of Service.
To send SMS notifications or alerts: If you provide your mobile phone number, we may use it to send you transactional text messages regarding schedule updates, maintenance ticket status, or other work-related notifications. You can opt out of these messages at any time.

2A. SMS/Text Communications

**Consent & Opt-In:** You will only receive SMS messages after explicit consent is provided. For crew members, your manager must attest they have obtained your documented consent before adding your phone number to CrewHero. By having your phone number added to the system, you expressly consent to receive operational text messages from CrewHero.
**Message Types:** We send only work-related operational messages including: crew assignment updates, shift schedule changes, maintenance ticket alerts, time clock reminders, and other internal communications relevant to your work. Message frequency varies based on operational needs (typically 0-10 messages per week).
**Opt-Out:** You may opt out at any time by: (1) Replying STOP to any message, (2) Updating preferences in your CrewHero account settings, or (3) Emailing support@crewhero.app. Opting out will not affect your employment or access to CrewHero.
**No Marketing:** We do not send marketing, promotional, or sales content via SMS. All messages are strictly operational and work-related.
**Costs:** CrewHero does not charge for SMS services. Standard message and data rates may apply based on your mobile carrier plan.
**Help:** For SMS help, reply HELP to any message or contact support@crewhero.app.
**Data Sharing:** We share your phone number only with our SMS service provider (Twilio) solely to deliver these operational messages. We never sell, rent, or share your phone number with third parties for marketing purposes.
**Data Retention:** We retain phone numbers as long as you have an active CrewHero account or as required by law for legal and operational purposes.
**Opt-In Data:** All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

Service Providers: We may share information with third-party vendors who help us operate our business and Services, such as payment processors, hosting providers, or customer support platforms.
Legal Requirements: We may disclose your information if required by law or to protect our rights, property, or the safety of CrewHero, our users, or others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no internet transmission is completely secure, and we cannot guarantee the absolute security of your data.

5. Data Retention

We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access and obtain a copy of your personal data.
Correct or update any inaccuracies in your personal data.
Request the deletion of your personal data.
Object to or restrict the processing of your personal data.

If you would like to exercise any of these rights, please contact us at support@crewhero.app.

7. Children's Privacy

Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete the information as soon as possible.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website with an updated "Last Updated" date. We encourage you to review this policy periodically for any updates.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

CrewHero Inc.

22 Ashleigh Dr, Derry, NH 03038

Phone: (877) 279-4376

Email: support@crewhero.app

Privacy Policy

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