Question 1

What's included in the $125/month base plan?

Accepted Answer

The base plan includes one CrewHero App seat with full access, unlimited free Frontline App access for all team members, and the Display App for showing dispatch dashboards on TVs. This covers dispatch planning, team communication, fleet management, and time-off management for your entire team.

Question 2

How does seat pricing work as my business grows?

Accepted Answer

Everyone starts with the CrewHero App base price at $125. As you grow, you can add additional seats based on user needs: limited access seats ($50/mo) for office staff, standard access seats ($75/mo) for managers, and full access seats ($125/mo) for owners and executives. Your field crew always gets free Frontline App access regardless of team size.

Question 3

What happens when the early adopter discount ends?

Accepted Answer

The 50% early adopter discount applies to your entire CrewHero subscription each month until the end of June 2026. After that, prices will return to their regular rates.

Question 4

Can I change my seat types or numbers later?

Accepted Answer

Yes, you can adjust seats as often needed. Add seats when hiring, remove them when downsizing, or upgrade/downgrade seat types as roles change. There are no long-term commitments or penalties for adjustments.

Question 5

Do my field crews need to pay for the app?

Accepted Answer

No, the Frontline App is completely free for all field workers. Whether you have 10 or 100+ crew members, they all get personalized access to submit time-off requests, report equipment issues, view schedules, and receive team updates at no additional cost.

Question 6

How quickly can I get my team set up?

Accepted Answer

Most new customers can have their first dispatch scheduled within a few hours. To get started, you'll need your employee's first and last name, a phone number (optional), crew names, and some basic vehicle information. Anything more than that is icing on the cake. For anyone who needs more help, our support team is available to help with onboarding and training.

Question 7

Is there a contract or cancellation fee?

Accepted Answer

CrewHero is month-to-month with no long-term contracts. You can cancel anytime without penalties. We believe in earning your business every month through value, not locking you into contracts.

Question 8

What kind of support and training is included?

Accepted Answer

All plans include email and in-app support, setup assistance, and access to our help center with video tutorials. We also offer live training sessions for owners and their teams. Contact us for more information at support@crewhero.app