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SMS Program Information

CrewHero is a workforce management platform for field service companies. Employers use CrewHero to send their own crew members work-related text messages about shifts, assignments, and schedules. CrewHero does not send marketing messages, and never messages anyone outside an employer's own workforce.

How Consent Works

There are two ways a person consents to receive CrewHero text messages. In both cases consent is explicit, is never pre-checked, and is recorded with the exact wording the person saw, the language it was shown in, and a timestamp.

1. You consent for yourself.

When you create a CrewHero account at https://my.crewhero.app/signup, or when you add or change your own phone number in your profile, you are shown an unchecked consent box reading:

"I agree to receive operational text messages from CrewHero, and from CrewHero on behalf of my team, about work schedules, assignments, and operational updates. Message frequency varies. Msg & data rates may apply. Reply HELP for help or STOP to cancel at any time."

2. Your employer confirms your consent.

Your manager may add you to CrewHero after obtaining your permission directly. When they enter your phone number, they must confirm they already have your explicit consent.

If you did not consent to receive these messages, please contact your manager or opt out immediately by replying STOP.

How Managers Collect Consent

Before a crew member can receive SMS messages, their manager must confirm consent was obtained. When adding a team member with a phone number, the manager sees the following consent attestation:

"I confirm I have obtained explicit consent from this person to receive SMS messages about shifts, assignments, and work updates."

This checkbox is mandatory; a team member with a phone number cannot be saved without it checked.
Every attestation is logged with the manager's identity, the exact wording shown, and a timestamp.
Consent records are immutable. They cannot be edited or deleted, only superseded by a later opt-out.

What Messages You'll Receive

Message types:

Shift schedules and time changes
Work assignment notifications
Maintenance ticket updates
Time clock reminders
Safety alerts and weather notices
Important company announcements

Example messages:

Your shift tomorrow: 7:00 AM at 123 Oak Street
New maintenance ticket assigned: Irrigation repair at Riverside Park
Reminder: Clock in for your 9:00 AM shift
Schedule change: Tomorrow's shift moved to 10:00 AM
Safety alert: High wind advisory - secure all equipment

Frequency: Zero to 10 messages per week. Operational messages only.

How to Opt Out

You can stop receiving text messages at any time:

Reply STOP to any CrewHero message.
Update your preferences in the CrewHero app.
Email support@crewhero.app.

Replying STOP takes effect immediately and is recorded against your number. Opting out will not affect your employment or your access to CrewHero, but you may miss important work notifications. Reply START at any time to resume messages.

Additional Information

Privacy & Data Protection

We only use your phone number for work-related communications. We never sell, rent, or share your number with third parties for marketing. Your number is shared only with our SMS delivery providers, solely to deliver these messages.

Message Costs

CrewHero does not charge for SMS services. Standard message and data rates may apply from your mobile carrier.

Need Help?

Reply HELP to any message, email support@crewhero.app, or call (877) 279-4376.

Legal Documents

Review our complete policies regarding SMS communications and data handling:

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SMS Consent & Program Information

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